Help CenterGetting Started & Account
Getting Started & Account
Registration, login, security settings, profile and appearance preferences.
Registration
You can sign up for Mindora in two ways: with your Google account or with an email address. Google signup is instant and requires no email verification. For email signup, fill in your name, email, and password, then accept the terms of service.
Detailed guide →Country selection determines four things:
- Currency
- Initial time zone
- Available payment integrations
- Note template language
On the registration form, the country field is auto-detected from your browser's time zone (Turkey or United States); you can change it before submitting if you wish. Country cannot be changed after registration; however, you can update your time zone anytime from Profile Settings.
The email verification link is valid for 24 hours. If it expires, you can request a new one (limited to 1 per minute). You cannot log in until your email is verified.
Detailed guide →Login & Session Management
You can log in with email/password or your Google account. If you registered with both email and Google using the same email, accounts are automatically linked. If 2FA is enabled, you will need to enter a 6-digit verification code after login.
Detailed guide →Click the "Forgot Password" link on the login page and enter your email address. The reset link is valid for 1 hour. Password reset requests are limited to 1 per 5 minutes and max 3 per hour. All active sessions are automatically terminated when password is changed.
Detailed guide →Your account is temporarily locked after consecutive failed login attempts:
- 5 failures: 15-minute lock
- 10 failures: 30-minute lock
- 15 failures: 60-minute lock
Wait until the lockout period expires. Also, 20 failed attempts from the same IP within 15 minutes will temporarily block that IP.
Recovery codes are 16 single-use codes (xxxx-xxxx format) provided during 2FA setup. You can use them to log in when you lose your phone or cannot access your authenticator app. Store them securely — each code can only be used once.
Detailed guide →Profile Settings
Go to the Settings → Profile tab to edit your name, title, and clinic/office name. The clinic name appears on receipts and messages, so make sure it is correct. Email address cannot be changed for security reasons.
Detailed guide →On the Settings → Profile tab, use the Time Zone field to search for your time zone (e.g., Istanbul GMT+3). The time zone affects calendar display and appointment scheduling. You can easily change it when traveling to a different region.
Detailed guide →On the Settings → Profile tab, enable the English note templates preference. When active, note templates in international formats like SOAP, DAP, and BIRP become available.
Detailed guide →Appearance Preferences
The Settings → Appearance tab has three preferences:
- Theme: Light, Dark, or System
- Calendar color palette: Vivid or Soft
- Icon style: Classic or 3D Premium
All changes apply instantly; no save button needed.
There are two options:
- Comfortable (default): wider spacing, ideal for distraction-free work.
- Compact: shows approximately 15% more data; suitable for technical users and those working with large amounts of data.
Security
On the Settings → Security tab, open the Change Password section, enter your current password, then set a new one.
The new password must meet these rules:
- At least 12 characters
- Includes uppercase, lowercase, and a digit
- Cannot contain your name or email
All active sessions are automatically terminated when the password is changed.
Setup takes four steps:
- Download an authenticator app (Google Authenticator, Authy, or Microsoft Authenticator).
- On the Settings → Security tab, click the Start Setup button.
- Scan the QR code and enter the 6-digit code shown in the app.
- Store your recovery codes in a safe place.
On the Settings → Security tab, open the Active Sessions section to view all your logged-in devices. Each session shows browser, operating system, IP address, and location. You can remotely terminate any session you do not recognize.
Detailed guide →Auto-lock is a security feature that locks the screen after a period of inactivity. It can be set between 1 and 120 minutes. HIPAA compliance recommends a maximum of 15 minutes. It is recommended for protecting client information.
Detailed guide →Account Management
You can export your data in CSV or Excel format by filtering from the Clients, Sessions, and Payments pages. You can also download a specific note as PDF, Markdown, or TXT from the note editor.
Detailed guide →On the Settings → Account Management tab, open the Delete Account section to submit a deletion request. The process requires 2 confirmation checkboxes and password verification.
Process:
- A 30-day grace period begins after the request.
- During this time, you can cancel the deletion via the link sent to your email.
- After 30 days, all your data (client records, notes, sessions, payments, and settings) will be permanently deleted.
We recommend exporting your data before requesting deletion.
Date & Time
All sessions are stored in UTC format and displayed according to your profile time zone. For example, a session created at 14:00 in Istanbul appears as 06:00 in Chicago; the actual session time never changes, only the display differs.
Detailed guide →Yes, if you are in a different time zone, you can update it on the Settings → Profile tab. This way your calendar will display in local time. Existing session times remain unchanged; only the displayed time updates.
Detailed guide →Yes, dates and times in messages are automatically converted to each client's time zone preference. So while you work in Istanbul time, your client sees their own local time.
Detailed guide →Activity History
Activity history is an audit system that records every change in your practice with who, what, when, and where information. From the top menu, open the Tools → Audit Logs page to access practice-wide records, or view record-specific history from any record's detail page.
Detailed guide →Over 160 actions across 20+ modules are tracked:
- Sessions
- Payments
- Clients
- Notes
- Goals
- Tasks
- Connections
- Authentication
- And more
Each entry includes an icon, description, timestamp, and old/new value information.
A cascade operation records automatically triggered chain reactions from a change. For example, when you delete a client, the automatic cancellation of future sessions, deletion of goals, and other related operations are all logged with a reason chain. Activity history is read-only and cannot be deleted or modified.
Detailed guide →Service Catalog
The Service Catalog is the list where you define the services you offer (for example individual therapy, couples therapy, intro call) in one place. It is managed from the Settings → Services & Pricing tab. Each service has a name, duration, fee, calendar color, and illustration. The services you define are used both when creating sessions and on your personal website.
Detailed guide →There are two types of service:
- System Services: come built in with Mindora. You can only change their duration and fee; the name and calendar color are fixed. You can archive the ones you no longer use, just like custom services.
- Custom Services: are the ones you add yourself. You can customize every field including name, duration, fee, color, and illustration, and archive them anytime. You can pick one of 17 ready-made illustrations.
Use the Add New Service button in the top right to add a service; you set its name, duration, fee, calendar color, and illustration. You can mark a service as the default; the default service is shown with a star icon and is auto-selected when you create a new session. Only the default service cannot be archived; set another service as default first.
Detailed guide →Services are not deleted but archived, so your past sessions linked to that service are preserved. You can archive both system and custom services. An archived service no longer appears in the service list when creating a session, keeping that list uncluttered with only the services you actually use. Switch between the Active and Archived tabs to manage your services, and restore an archived service anytime. Only the default service cannot be archived (set another service as default first), and at least one active service must always remain.
Detailed guide →Services work automatically in two places:
- When creating a session: selecting a service auto-fills the duration, fee, and calendar color. Thanks to flexible pricing, you can change this fee for a specific client or a single session.
- On your personal website: your active services appear on your website with their illustrations, and your clients choose from these services when booking online.
Changes you make to a service only affect future sessions; past sessions stay as they are.
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