Account Management
Export your data, and learn about the account deletion and recovery processes.
What is Account Management?
Account management lets you perform critical operations related to your Mindora account. You can export your data or request account deletion. Account deletion includes a 30-day grace period, but it is still important to proceed carefully.
How to Reach This Page
Follow these steps to reach account management:
Open Profile Menu
Click the profile icon in the top right corner.
Go to Settings
Select "Settings" from the dropdown menu.
Open Account Tab
Click the "Account" tab on the Settings page.
Data Export
You can export your data in CSV or Excel format by filtering from the Clients, Sessions, and Payments pages. You can also download a specific note as PDF, Markdown, or TXT from the note editor. Regular data backups are important in case of account deletion or platform changes.
Account Deletion Process
To delete your account, follow these steps:
Click the "Delete My Account" button.
In the confirmation dialog, check both boxes: acknowledge that your data will be permanently deleted and that this action cannot be undone.
Enter your account password.
Click the "Confirm Deletion Request" button.
A verification link is sent to your email address. Click this link to confirm your deletion request.
What Happens Immediately
When your deletion request is confirmed, the following actions take place immediately:
- All your active sessions are terminated.
- Your session tokens are invalidated.
- Login to your account is blocked.
- Your account status is changed to "Pending Deletion".
30-Day Grace Period
In compliance with KVKK and GDPR regulations, a 30-day waiting period is applied after the account deletion request. During this period:
- You cannot log in to your account.
- Your data continues to be stored on our servers.
- You can cancel the deletion if you change your mind.
- After 30 days, all your data is automatically and permanently deleted.
Cancelling Deletion
You can cancel your account deletion request within 30 days. The confirmation email contains a cancellation link.
Click the "Cancel deletion" link in your deletion confirmation email.
The cancellation link is valid for the entire 30-day waiting period.
After cancellation, your account is reactivated and you can log in again.
What Data Is Permanently Deleted
When the 30-day waiting period expires, all data associated with your account is automatically and irreversibly deleted:
- User account and profile information
- All client records and personal information
- Session history and session notes
- Clinical notes and assessments
- Payment records and invoices
- Uploaded files and documents
- All application settings and preferences
- Access logs and security logs
- 2FA settings and recovery codes
- All session and verification tokens