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Terms of Service

Last Updated: April 14, 2026

1. Acceptance of Terms

These Terms of Service ("Agreement") govern your use of the Mindora platform ("Platform"). By creating an account or using the Platform, you agree to be bound by these terms. If you do not agree, please do not use the Platform.

2. Description of Service

Mindora is a cloud-based clinical management platform designed for licensed therapists. The Platform provides:

  • Client management and profile creation
  • Session scheduling and calendar management
  • Clinical note-taking with templates
  • Therapy goal and progress tracking
  • Google Calendar and Google Meet integration
  • Mindora subscription billing (Paddle Merchant of Record)
  • Client payment link creation and status tracking (connecting your own Stripe, iyzico, PayTR coming soon)
  • e-SMM and receipt management (Parasut integration)
  • Online booking page
  • Therapist personal website (subdomain)
  • Smart reminders and notifications

3. Account Registration and Security

  • A valid email address, full name, and country are required to create an account.
  • Passwords must be at least 12 characters long.
  • You are responsible for your account security. We recommend enabling multi-factor authentication (MFA).
  • Failed login attempts are rate-limited; your account will be temporarily locked after multiple failed attempts.
  • You must not share your account credentials with third parties.

4. User Responsibilities

  • You will use the Platform only for lawful purposes and in accordance with your professional ethics.
  • You represent that you are authorized to enter and process client data on the Platform.
  • Obtaining necessary consents from your clients is your responsibility.
  • You are responsible for the accuracy of all data you enter on the Platform.
  • You will not misuse, reverse-engineer, or attempt to exploit security vulnerabilities of the Platform.

5. Healthcare Disclaimer

Mindora is not a healthcare provider. The Platform is a tool that helps therapists manage their clinical workflows. Clinical decisions, diagnoses, and treatments are entirely the therapist's professional responsibility. Mindora assumes no liability for the accuracy or appropriateness of clinical content stored on the Platform.

6. Client Data and Privacy

  • The therapist is the data controller for client data. Mindora acts as a data processor.
  • Mindora processes client data in accordance with our Privacy Policy and applicable data protection laws.
  • Health data is protected with AES-256-GCM encryption.
  • Client data is isolated at the organization level; other users cannot access it.

7. Payment Terms

  • The Platform offers free and paid plans. Plan details are available on the pricing page.
  • Mindora subscription payments are processed through Paddle (Merchant of Record), which handles international VAT/tax management.
  • For client collections, the therapist connects their own Stripe (international) or iyzico (Turkey, PayTR coming soon) account to Mindora. Payments flow directly into the therapist's account; Mindora acts as an intermediary layer for link creation and status tracking, holds no funds, and takes no commission. Mindora does not hold a PSP license.
  • Refund and receipt management can also be done from the therapist's provider dashboard; Mindora only routes refunds initiated from within the app via the provider's API.

8. Intellectual Property

  • All rights to the Platform software, design, logo, and content belong to Mindora.
  • Content created by users (notes, client data, etc.) belongs to the user.
  • Mindora processes user content solely for the purpose of service delivery.

9. Third-Party Integrations

The Platform integrates with the following third-party services: Google (calendar and OAuth), Paddle (Merchant of Record for Mindora subscriptions), API integration for therapist-connected Stripe / iyzico / (coming soon) PayTR payment accounts, Parasut (e-SMM invoice issuance), and AWS Frankfurt (data hosting). These services have their own terms of use and privacy policies. Mindora does not guarantee uninterrupted operation of third-party services.

10. Service Availability

Mindora does not guarantee that the Platform will be uninterrupted or error-free. Scheduled maintenance will be announced in advance. Service interruptions may occur in extraordinary circumstances.

11. Limitation of Liability

To the maximum extent permitted by law, Mindora shall not be liable for indirect, incidental, special, or consequential damages. Mindora's total liability is limited to the total fees paid by the user in the preceding 12 months.

12. Account Deletion and Termination

  • You may delete your account at any time. A 30-day cancellation period is provided after deletion request.
  • If not cancelled within 30 days, all your data will be permanently deleted.
  • Mindora may suspend or terminate accounts that violate these terms.

13. Governing Law

This agreement is governed by the laws of the Republic of Turkey. The courts of Istanbul shall have exclusive jurisdiction over any disputes.

14. Changes to Terms

Mindora reserves the right to update these terms. Significant changes will be communicated via email. Continued use of the Platform after changes constitutes acceptance of the new terms.

15. Contact

For questions: support@usemindora.com