Superbill Guide (US Only)
Learn how to generate Superbills for your clients so they can get reimbursed by their insurance companies for out-of-network mental health benefits.
The Superbill feature will be available when Mindora launches in the US market.
Insurance Documentation Requirements
As a mental health professional in the US, providing proper documentation helps your clients get reimbursed by their insurance companies for out-of-network benefits.
What is a Superbill?
A Superbill is an itemized receipt that healthcare providers give to patients. It contains all the information needed for patients to submit their own insurance claims for reimbursement (out-of-network benefits).
When to Provide Documentation
Your clients may need documentation for different purposes:
Insurance Reimbursement
Superbill with CPT/ICD-10 codes for claims
HSA/FSA Spending
Receipt showing service and payment details
Tax Deductions
Annual statement of payments
Superbill Workflows
The diagrams below show when and how to generate Superbills for different scenarios:
Single Session Superbill
When client needs a Superbill for one session:
Monthly Batch Superbill
When client prefers monthly Superbills for multiple sessions:
Client Insurance Claim Flow
Understanding how your clients use Superbills helps you provide better documentation:
When Can You Generate a Superbill?
The table below shows which document actions are available for each payment status:
| Payment Status | Superbill | Receipt | Upload Document |
|---|---|---|---|
| Unpaid | |||
| Link Sent | |||
| Paid via Link | For HSA/FSA or simple receipt | ||
| Paid Manually | For HSA/FSA or simple receipt | ||
| Refund Pending | |||
| Partially Refunded | May need updated Superbill | ||
| Fully Refunded | |||
| Free Session |
What's Included in a Superbill
Mindora Superbills include all required information:
Provider Information
Your name, credentials, NPI number, and Tax ID
Client Information
Client name, date of birth, and address
Service Details
Date of service, CPT codes, and session fees
Diagnosis Codes
ICD-10 codes for the services provided
Payment Information
Amount paid and payment date
How to Generate a Superbill
Follow these steps to generate a Superbill for your clients:
Set Up Your Provider Profile
Go to Settings > Provider Information and enter your NPI, Tax ID, and credentials.
Add Client Insurance Info
Enter the client's insurance information in their profile (optional, but helpful for their claim).
Go to Payment Details
Navigate to the paid session and open the payment details.
Click Generate Superbill
Select the diagnosis codes and service codes, then generate the PDF.
Share with Client
Download the PDF and share it with your client via secure message or email.
Common CPT Codes
For mental health services, the most commonly used CPT codes are:
Best Practices
Generate Superbills promptly
Clients often need Superbills quickly for timely insurance claim submission.
Verify coding
Double-check CPT and ICD-10 codes before generating Superbills.
Keep client info updated
Ensure client date of birth and address are current for accurate Superbills.
Save copies
Keep copies of generated Superbills for your records.