Creating and Managing Payment Links

Learn how to create payment links, send them to clients, and manage link lifecycle.

6 min

Intermediate

What are Payment Links?

Payment links allow your clients to pay online through Stripe or PayTR. You create a link for a specific amount, send it to the client, and they can pay securely. The payment status is updated automatically when they complete the payment.

Payment Link Lifecycle

A payment link essentially goes through four stages, from creation to completed payment:

Link Created

You create a link for a session.

Link Sent

You send the link via WhatsApp or Email.

Client Pays

Client completes payment.

Done

Status updated automatically.

Creating a Payment Link

You can create a payment link for one or more sessions:

Open Manage Payment

On the Payments page, find the session and open its Manage Payment window.

Click "Create Link"

Under Payment Link Management, click Create Link.

Review and confirm

Check the amount and expiration time, then confirm.

Send or copy the link

Send via WhatsApp/Email or copy the link to share.

Sending the Link

After creating a link, you can send it to the client:

Delivery Channels

Opens WhatsApp with pre-filled message.

Opens email client with payment details.

Copy Link

Copy the link to share manually.

Message Templates

Standard

Short and professional message

Friendly

Warmer, more personal tone

Language Selection

You can choose the message language (Turkish or English) for each client. The default is based on the client's preferred language setting.

Link Expiration

Payment links expire after a set time (default 24 hours). When a link expires:

The link can no longer be used for payment.

The session status remains unchanged.

You can create a new link if needed.

Expiration time is recorded in payment history.

You can configure the default expiration time in your payment integration settings.

Invalidating a Link

You can manually invalidate (cancel) an active payment link:

Open the session with active link

Go to the session that has a payment link.

Click "Manage Payment"

Open the payment management window.

Click "Invalidate Link"

Confirm that you want to cancel the link.

When is a Link Automatically Invalidated?

Links are automatically invalidated when:

Fee Change

You change the session fee.

New Link Created

You create a new link for the same session.

Session Cancelled

You cancel the session with a fee change.

Marked No-Show

You mark the session as no-show with a fee change.

Sending Reminders

If the client hasn't paid yet, you can send a payment reminder:

Open the unpaid session

Find the session with "Link Sent" status.

Send the reminder

Use Remind Again in Manage Payment, or Remind in the row Actions menu, then choose the channel and send.

Client receives reminder

The reminder includes the same payment link.

Reminders are tracked in the payment history. You can see when reminders were sent and through which channel.

After Payment Completes

When the client completes payment:

Status changes to "Paid via Link" automatically.

Payment completion is recorded in history.

You can send a payment confirmation to the client.

The link becomes unusable.

Sending Confirmation

After payment is complete, you can send a confirmation message to the client. This is optional but recommended for professional communication.

Tips for Payment Links

Send links promptly after session booking to improve collection rates.

Use reminders for overdue payments - one reminder can significantly increase payment rate.

Keep track of expiring links and resend if needed.

Send payment confirmations to build trust and maintain professional communication.