All GuidesReminders

Burnout Prevention Reminder

How the burnout prevention reminder works when your weekly working hours exceed a threshold, hour calculation logic, and configuration options.

5 min

Beginner

Overview

The burnout prevention reminder is triggered when your weekly working hours exceed the configured threshold. Unlike other reminders, it is not tied to a specific client — it evaluates your entire session load and serves as a personal reminder. It appears as a green card in the Follow-up tab on the Home page.

Tip

This rule runs on a schedule — the system totals your weekly session durations during the daily scan. It does not trigger instantly when you create a session.

Why Does It Matter?

Therapist burnout is one of the most common risks for professionals working at a high session pace. Overwork negatively affects both the therapist’s well-being and the quality of therapy provided to clients.

This reminder alerts you when your weekly session load exceeds the limit you’ve set, helping you recognize burnout risk early. Its purpose is not to judge — it offers a gentle reminder to take care of yourself.

How It Works

During the daily scan, the system totals the durations of all your sessions in the current week.

Week start is determined

Monday at 00:00 in your timezone is taken as the week start.

Session durations are totaled

All session durations (in minutes) from Monday onwards are summed and converted to hours.

Threshold is checked

If the total weekly hours have reached or exceeded the configured threshold (default: 25 hours), the condition is met.

Reminder is created

If conditions are met and no burnout reminder has been created this week, a reminder card appears in the Follow-up tab.

Tip

This reminder is not tied to any specific client. It is a personal alert that covers your entire session load.

Which Sessions Are Counted?

The system only counts completed sessions in the current week. All of the following conditions must be met:

Session must not be cancelled.

Session must not be marked as no-show.

Session date must be within the current week (from Monday 00:00 onwards).

Tip

The system calculates total duration, not session count. Five 60-minute sessions and three 120-minute sessions both equal 300 minutes (5 hours).

Hour Calculation

Weekly hours are calculated as follows:

All valid session durations (in minutes) for the week are summed.

Total minutes are converted to hours and rounded to 1 decimal place.

The result is compared against the configured threshold.

Example calculation

8 sessions × 50 min = 400 min → 6.7 hours. 15 sessions × 50 min = 750 min → 12.5 hours. 30 sessions × 50 min = 1500 min → 25.0 hours (threshold reached).

Tip

The week starts on Monday at 00:00 in your timezone and ends on Sunday at 23:59. The counter resets when a new week begins.

Recurring Behavior

The burnout prevention reminder is protected by a weekly cap — it can trigger at most once per week:

You exceeded 25 hours this week → reminder is created.

You completed the reminder → it won’t trigger again this week.

New week started and you exceeded the threshold again → new reminder is created.

You stayed below the threshold this week → no reminder is created.

Tip

Completing the reminder doesn’t mean "I’ll work less" — it just acknowledges the notification. If your weekly pace remains high, you’ll receive a new reminder each week.

Quick Actions on the Reminder Card

The reminder appears as a notification in the Follow-up tab; from the card, you can do the following with a single tap:

Acknowledged

Completes the reminder. Does not navigate to any page.

Tip

This reminder does not show a client name — it is a general alert covering your entire session load.

Configuration

You can adjust this rule to fit your clinical approach.

Tools → Smart Reminders

Go to the rules page from the top menu.

Click the rule's gear icon

Click the gear icon next to the rule you want to edit.

Set the weekly hour threshold

Choose the weekly working hours at which you want to be alerted.

Edit the reminder text

Write the text shown on the card in your own words.

Settings

What each setting does and its default value are summarized below.

Weekly Hour Threshold

How many hours of weekly sessions should trigger the reminder.

Default: 25 hours

Reminder Text

Edit the text displayed on the reminder card (max 120 characters).

Default reminder text

When the reminder triggers you see the default text below, which you can edit however you like.

"Your weekly working hours have exceeded the threshold. Remember to take care of yourself."

Tip

Adjust the threshold to fit your practice. If you work full-time, 30–35 hours may be appropriate. For part-time, 15–20 hours might be a better fit.

Frequently Asked Questions

When is this reminder triggered?

It is triggered during the scheduled daily scan. It does not fire instantly when you create a session — the weekly total is checked at the next daily scan.

Why is this reminder not tied to a specific client?

Because burnout is related to your overall workload, not a specific client. The system totals all your weekly session durations and provides a general alert.

How is the week calculated?

Monday at 00:00 in your timezone is the week start, and Sunday at 23:59 is the week end. The counter resets with each new week.

Where does the session duration come from?

From each session’s "duration" field. The minute value you set when creating the session (e.g., 50 min, 60 min, 90 min) is used in the calculation.

Are cancelled sessions counted?

No. Only completed sessions (not cancelled, not no-show) are counted.

Can it trigger twice in the same week?

No. The weekly cap ensures that at most one reminder is created per week.

What happens if I add more sessions after completing the reminder?

No new reminder will be created for the rest of the week. However, if you exceed the threshold again next week, a new reminder will be created.

Can I pause this rule for a specific client?

No. Since this reminder is not client-specific, per-client pausing is not available. You can only enable or disable the rule entirely.

If I change the hour threshold, are existing reminders affected?

No. The threshold change takes effect from the next daily scan. Existing reminders are not affected.

Can I use session count instead of hours?

No. The system works on a duration basis. However, you can lower the threshold to achieve a similar effect. For example, with 50-minute sessions, 20 sessions per week equals approximately 16.7 hours.

If I change the reminder text, do existing reminders update?

No. Text changes only affect newly created reminders.

Can I completely disable this rule?

Yes. On the Tools → Smart Reminders page, use the toggle next to the rule to enable or disable it.