How Session Changes Affect Payments
Learn what happens to payments when you cancel a session, mark it as no-show, or change the fee.
Why Should I Know This?
Session changes directly affect payment links. Understanding this relationship helps you communicate transparently with your clients and prevents unexpected situations.
For example: you send a client a ₺1,500 payment link, then lower the session fee to ₺1,000. The old link would still collect ₺1,500, so Mindora automatically cancels it to prevent the wrong amount from being charged. Knowing these rules keeps your billing accurate and your communication with clients clear.
By Payment Status
What happens depends on the payment status:
Unpaid, no link
You can change the fee freely; there is no link to affect.
Payment link sent
If the fee changes, the link is cancelled; for a bulk link, all of its sessions are affected.
Paid manually
Mindora asks for and records the refund amount (none, partial, or full), but you carry out the actual refund yourself outside the app.
Paid via link
Mindora asks for the refund amount (none, partial, or full) and processes it directly through the payment provider.
Refunded
The previous refund is preserved; any action applies to the remaining amount.
Free session
Since the fee is 0, cancelling or marking no-show has no payment or refund impact.
For the step-by-step screens of every status (including refund-in-progress) and the flows for undoing a cancellation or no-show: Cancelling a Session · Marking as No-Show
The Key Rule for Payment Links
Payment links are generated for a specific amount. If the fee changes but the old link is used, the client would pay the wrong amount. Automatic cancellation protects both you and your client from payment mismatches.
If fee changes → Link is automatically cancelled.
If fee stays the same → Link remains valid.
Fee Options
Three fee options are offered when cancelling or marking as no-show:
How It Looks
The dialogs show dynamic warnings based on your fee selection. Try clicking different options:
Cancel Session
Are you sure you want to cancel the session "January 21, 2026 - 12:00"?
Payment link will remain valid
The client can still pay through the link.
Client No-Show
Are you sure you want to mark the "January 21, 2026 - 12:00" appointment as no-show?
Bulk payment link will become invalid
The entire bulk link (all sessions) will be cancelled.
These two windows are only two of many cases. When you cancel a session or mark it as no-show, Mindora automatically handles 20+ different situations based on the payment status (unpaid, paid via link, paid manually, free, partially or fully refunded...) and the fee or refund option you choose.
Step-by-step screens for every case: Cancelling a Session · Marking as No-Show
When you change any session in a bulk payment link (cancel, no-show, fee change), the ENTIRE link is cancelled - not just that session. The system shows how many sessions are included in the link. Be sure to consider the warning before making changes.
You can review the sessions and amounts in a bulk link from the "Manage Payment" window before making changes.
Editing the Fee Directly
You do not have to cancel a session to change its fee; you can edit it directly from the Manage Payment window. If there is an active payment link, changing the fee automatically invalidates it (the same rule applies), because the link was created for the old amount. Create and send a new link for the updated fee.
Undoing a Change (Restore)
You can restore a cancelled or no-show session back to active. When restoring, you choose what happens to the fee: keep the current fee and the payment link stays valid, or return to the original fee and, if that changes the amount, the link is cancelled (again, the same fee-change rule). For the step-by-step restore screens, see the Cancellation and No-Show guides below.
Link Status Summary
What happens to the payment link, by operation and fee choice:
| Operation | Fee Selection | Link Status |
|---|---|---|
| Cancel / No-Show | Full fee | Remains valid |
| Cancel / No-Show | Partial / Zero fee | Cancelled |
| Direct fee editing | - | Cancelled |
| Restore (keep fee) | Current fee | Remains valid |
| Restore (original fee) | Original fee | Cancelled if changed |
When a Paid Session is Changed
If the session was already paid via payment link, you are offered refund options when cancelling or marking as no-show.
Refund options appear only when the session was paid through a payment link. If you marked the payment manually, Mindora cannot process a refund for you; adjust the fee and settle the difference with your client outside the app.
No refund - keep the payment
Partial refund
Full refund
After a partial refund, the session fee is updated to the amount you kept. If a refund is still being processed by the provider, the session stays in a refund-in-progress state until it is confirmed.
For detailed information about refund process, see the Refund Operations Guide.
Important Notes
When the link is cancelled, no automatic notification is sent to the client.
You need to create a new link and send it manually for the new amount.
If the payment integration is deactivated, the link cannot be cancelled automatically. You will be warned before proceeding.
If a refund fails, the fee remains unchanged to prevent inconsistencies.
Payment History
All session changes are recorded in payment history. For detailed information about payment history records: